AEX has extensive experience servicing and installing the following telephone product lines.  Our preferred products are typically Iwatsu and Samsung systems because of their capabilities and performance.  More detailed information is available for the Iwatsu, Panasonic, and Samsung systems by following their links.  We service and install Avaya and Northern Telecom systems on a regular basis and will gladly sell, install, and service them as well.

 Please note that the reliability ratings are based solely on AEX's experience installing and servicing each of these manufacturer's systems over a six year period.  Future performance may be better or worse than past performance for each manufacturer.  Please visit the Reliability Page for more detailed reliability information.

ATT / LUCENT / AVAYA

Avaya used to be part of Lucent which used to be part of ATT.  They offer the Partner ACS with the capacity for up to 15 lines and 40 telephones and the Merlin Magix with the capacity for up to 280 lines and telephones.   It is now possible to use Partner telephones on the Merlin Magix system.   AEX typically has clearance priced Avaya Partner products and systems in stock from trade-ins.

AEX Reliability Rating:  2 Fair

IWATSU

Iwatsu offers the ADIX VS with the capacity for up to 6 lines and 16 telephones and the ADIX APS with the capacity for up to 400 lines and telephones.  The systems use the same telephones and offer internal, integrated voicemail options.  The Iwatsu is a rugged, high end system that is very strong in meeting special application needs such as in building wireless, call centers, multi-site networking, and Digital Centrex Direct ISDN based service.

AEX Reliability Rating:  4 Excellent

NORTHERN TELECOM

Norhern's Norstar product includes the Compact ICS with up to 8 line and 24 telephone capacity and the Modular ICS with up to 240 lines and telephones.  Northern has increased the flexibility of its systems over the years but the new Northern telephones still do not have colored lights to indicate line and station status.

AEX Reliability Rating:  4 Excellent

PANASONIC

Panasonic KXT's product line includes the analog KX-TA624 and 1232 and the digital KX-TD308, 816, and 1232 systems with capacities of up to 24 lines and 128 telephones.  Panasonic's analog telephones can be used on their digital systems to provide a cost effective mix.  Panasonic provides excellent across the board support for analog devices.  It's voicemail product performs well but can be cumbersome to use.

AEX Reliability Rating:  4 Excellent

SAMSUNG

Samsung offers the analog Prostar 816 Plus and DS616, and DCS product lines.  The Prostar 816 Plus is very cost effective analog product the expands to 8 lines and 16 stations.  The DS616 is a digital product for up to 6 lines and 16 stations.  The feature rich and price competitive DCS product line spans the market from 8 lines and 16 stations with the DCS Compact to 400 total lines and stations with the iDCS 500.  Samsung offers a five year warranty option on its systems.

AEX Reliability Rating: 3 Good